Returns & Refunds

At Medusa Swim, we want you to love your purchase. If something isn’t quite right, eligible items may be returned for store credit. Please read the policy below before submitting a return.

Return Conditions

Return request must be lodged within 14 days of delivery.
Items must be new, unworn and unwashed, with all swing tags and hygiene stickers attached.
No marks, deodorant, makeup, self-tan, perfume or damage.
Final sale/discounted items are not eligible for return or exchange.
Store credit is issued once your return is received and approved; it does not expire.
Refunds are only available for items confirmed as faulty in line with consumer law.

How to Start a Return

Email our Customer Care team at Hello@medusaswim.com.au with your order number and reason for return. We’ll reply with the instructions and return address.

Return postage is the customer’s responsibility (unless the item is approved as faulty). We recommend a trackable service; Medusa isn’t liable for parcels lost in transit.

FAQs

Do you offer refunds?

We do not offer refunds for change of mind, wrong size or preference. Approved returns receive store credit. Refunds are only provided if an item is deemed faulty.

How do I create a return?

Email Hello@medusaswim.com.au with your order number and the item(s) you wish to return. Our team will confirm eligibility and provide next steps.

Does store credit expire?

No. Medusa store credits do not expire and can be used anytime on future purchases.

Where can I use my store credit?

Store credit can be redeemed online at medusaswim.com only. It can’t be used at third-party stockists.

Are returns free?

Return shipping is at the customer’s expense unless an item is approved as faulty. Use a trackable method and keep your receipt.

Can I return a sale item?

Items marked sale or final sale are not eligible for return or exchange. If you’re unsure on size or fit, please contact us before ordering.

Can I change or cancel my order?

Our warehouse processes orders quickly. Once placed, we’re usually unable to make changes or cancel. Please review your order carefully before checkout.

What if I receive a faulty item?

We’re sorry! Email support@medusaswim.com within a reasonable time with your order number, a description of the fault and clear photos. If approved, we’ll arrange a replacement, repair or refund consistent with consumer law.

Which items are non-exchangeable?

Items marked final sale or non-returnable.
Items with removed hygiene stickers or missing swing tags.
Items that show signs of wear, washing, damage or stains (including tan/makeup/perfume).
Gift cards and store credits.

Do you price match if my item goes on sale later?

We don’t offer post-purchase price adjustments. Pricing can vary during promotions and seasonal sales.

Still need help? Contact our team at Hello@medusaswim.com.au